Customer Service Consultant

• Highly successful Australian owned wholesale supplier of commercial interior textiles & finishes

• Varied role responsible for end-to-end processing & coordinating of customer orders (not a call centre)

• Great customer base including Designers, Architects, Furniture Brands, Developers | Builders

• Stylish offices - Mascot area

• Generous salary + performance bonus + on-site parking + close to station

Australian owned, represented & inspired globally, this long-standing wholesale supplier of commercial textiles & interior finishes is renowned for their innovative, high-quality products. 

Due to continued growth, a new opportunity has been created within their long-standing customer service team, and your contribution will be key to ensuring that a high level of service continues to be delivered to their loyal customer base. 

Some of your responsibilities will include:

• Handling pre and post B2B customer sales enquiries re pricing, stock availability, product information, delivery schedules via email and phone

• Processing customer orders & sample requests

• Preparing pro-forma invoices

• Processing returns & credits

• Liaising with the Purchasing team & freight companies regarding deliveries, shipping timelines etc.

• Assisting customers in showroom as required

Essential skills & experience:

• Previous experience in a product-based B2B customer service role including the processing of orders

• Strong communication skills and the ability to work as part of the team

• Experience using CRM systems and intermediate MS Word & Excel

To APPLY:  Please email you resume to [email protected]

Feel free to contact Anna @ 0426 588 244 if you have any questions.