Customer Service Consultant

• Hybrid role - WFH 2 days |  on-site 3 days post initial training

• One of Australia's finest table wine brands for over 50 years

• Varied end-to-end inbound B2B customer service role

• Ongoing Training and Development Plan

• Fantastic offices in Alexandria + some on-site parking 

• 9am to 5pm, Mon to Fri

• To $65K + super + generous annual wine allowance 

The Company:

For over 50 years and 3 generations, this family-owned company has crafted award winning wines and is regarded as one of the finest Australian table wine brands.  Focused on old world estate philosophy and new world innovation, they produce quality wines that are always accessible and they continue to go from from strength to strength with an expanding distribution network across multiple major export markets.

Your Role:

Opportunity to showcase your customer service skills as a member of a small dedicated customer service team!

Your contribution will be key to the ongoing delivery of an an excellent customer experience.

You will enjoy a varied role with responsibilities including:

• Timely & accurate processing of customer orders

• Responding to customer requests and queries (via email, phone, chat)

• Liaising with transport providers and internal stakeholders

• Resolving any customer issues including delivery, claims, and returns

• Monitoring stock transfers & levels

Required Skills & Experience:

• Experience in a product-based customer service role 

• Processing of customer | sales orders

• Experience using an ERP | CRM system such as SAP or similar

• Any exposure to the logistics and | or wine industry an advantage