Customer Experience Manager

Work with pride & purpose whilst making an impact and gaining great exposure for your career with this truly unique and exciting state government-owned corporation.

Your contribution matters in helping NSW & Australia prosper!

• Newly created role within the Property & Commercial team 
• Your focus will be to build strong networking relationships in order to gain insights and influence change that will maximise customer experience for all clients & key stakeholders 
• 35 hour week - hybrid role (2 WFH | 3 on-site)
• Waterfront CBD offices
• To $150K + super

The Company:

This NSW state government-owned corporation is leading the way in the commercial maritime & cruise industry - they are in the unique position where public interest meets commercial agility, and where this corporation meets the world!  With over 6000 visits from trade & cruise vessels annually, the organisation works 24/7 to provide safe, efficient, and sustainable world-class navigation, security, and operational safety services to our commercial sea ports & cruise facilities which contribute significant revenue to the NSW economy; create thousands of jobs; and support countless businesses.  

Your Role:

Reporting to the Senior Commercial Manager, your focus will be to enhance and deliver a seamless customer journey to all external clients and key stakeholders whilst also participating in promoting the customer messaging internally.

You will engage and collaborate with customers, local & state government departments and communities in order to gain valuable insights & support initiatives whilst advocating on their behalf in order to drive end-user customer satisfaction.

Some of your key responsibilities will include:

• Ensuring strong networking relationships with all key local government & community stakeholders aligned to commercial & property projects
• Maintaining high performance levels for service-related processes, and implementing improvement activities where ever necessary 
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Developing a deep understanding of projects to gain insights into the scope of service delivery and delivering on what may be required on a commercial level
• Collaborating with the Corporate Communications team to drive consistent messaging to the market and providing the business with updates 
• Updating all customers on news & developments regularly
• Conducting regular reviews and assisting in new & exciting ways to engage customers and stakeholders

Required Skills & Experience:

• Well-developed customer | stakeholder engagement | management skills 
• Proven background in developing and delivering customer experience | satisfaction projects 
• Experience in property portfolios - understanding the needs of commercial property tenants 
• Ability to draft and prepare reports & documents for Executive approval
• Relevant tertiary qualifications
• Experience working with CRMs
• Experience in a similar role within the transport sector (aviation, rail etc.) an advantage

To Apply: Please email your resume to [email protected] OR click APPLY below.

Feel free to contact Anna on (02) 9317 2333 if you have any questions.

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.